Monnett Terms of Use

Effective Date: 15 October 2026

1. Introduction

Monnett is not just another social network.

It is a choice: to connect with people on your own terms, to protect your privacy, and to belong to something built for people, not ‘users’ and algorithms.

We believe rules should empower, not restrict.

These Terms exist to make Monnett safe, fair, and human: for you, and for everyone who joins. Thank you for being part of our community. Together, we can prove that social networks can serve people, not exploit them.

Monnett is operated by Monnet Social S.A., registered in Luxembourg. These Terms of Use govern your use of our app and services. They are designed to comply with the highest European standards, such as the General Data Protection Regulation (GDPR), the Digital Services Act (DSA), and the Artificial Intelligence Act (AI Act). We do also provide an in-app mechanism to report any prohibited content or conduct and comply with the applicable child safety laws and regulations, including but not limited to, having a process in place to report confirmed Child Sexual Abuse Material (CSAM) to the competent authorities. Luxembourg is our lead supervisory authority. These Terms also anticipate future regulatory developments and embed mechanisms for transparency, user rights, and responsible AI governance.

Monnett offers a free plan and paid memberships. If you start a free trial or buy a membership, section 2.3 (Memberships, Payments and Trials) also applies to you.

By creating an account or using Monnett, you agree to these Terms and acknowledge how your data is processed, as described here and in our Privacy Policy.

If we ever make important changes, we will notify you clearly and directly, because trust requires honesty.

2. Terms of Use

2.1 Eligibility

You must be at least 18 years old (or if the minimum in your country is higher for the usage of social media networks, then the minimum age in your country) to use our websites and platforms. This aligns with Luxembourg’s digital consent age and EU child protection standards.

2.2 Account Responsibilities

You are responsible for your credentials and activity. Do not share your account.

2.3 Memberships, Payments and Trials

(a) Plans. Monnett offers a free plan and paid memberships (currently Member and Member+). Features, limits and prices are shown in the app before you buy and may vary by country.

(b) Buying through app stores. Memberships are purchased in-app through the Apple App Store or Google Play. The store processes your payment, and your purchase is also subject to the store’s terms. We never receive your card or bank details.

(c) Automatic renewal. Memberships renew automatically for the same period (monthly or annual) at the then-current price, unless you cancel before the renewal deadline shown by the Apple App Store or Google Play.

(d) Cancelling and expiry. You can cancel anytime in your Apple ID or Google Play subscription settings. Follow the cancellation deadline shown by the relevant store. Deleting the app or your Monnett account does not cancel your subscription. After you cancel, you keep your membership until the end of the period you paid for. When a membership ends for any reason (cancellation, failed payment or a trial that is not converted), your account becomes a free account and the free plan’s features and limits apply from then on, with the exception in (k).

(e) Switching plans. You can upgrade or downgrade in the app. When the change takes effect is determined by the store’s rules and is shown to you before you confirm.

(f) Free trials. Where offered, new members can try a membership free for 14 days. A trial requires a valid payment method, and each person is eligible for one trial; the app store may also limit eligibility per store account. Unless you cancel before the trial deadline shown by the Apple App Store or Google Play, the trial converts automatically into a paid membership and you are charged the price shown when you started the trial. We may change or end trial offers at any time without affecting a trial already running.

(g) Price changes. If we change prices, the store will notify you in advance and, where the store or the law requires, ask for your consent. New prices apply from your next billing period, and you can cancel before then.

(h) Refunds and withdrawal. Refund requests for store purchases are ordinarily handled by Apple or Google under their policies. Nothing in these Terms excludes or limits your mandatory statutory rights as a consumer, including any applicable right of withdrawal, refund, price reduction or remedy for a digital service that does not conform to the contract. If you are a consumer in the European Economic Area, you generally have 14 days from the date on which the contract is concluded to withdraw from it without giving a reason, subject to the conditions and exceptions provided by applicable law. You may exercise this right by sending a clear statement to welcome@monnet.social before the withdrawal period expires. Where the payment or refund is controlled by Apple or Google, we will coordinate with or direct you to the relevant store as necessary.

(i) Failed payments. If a renewal payment fails, the store may retry it. Your membership may continue during the store’s grace period, after which your account becomes a free account.

(j) What the Member badge means. The badge shows that an account holds an active paid membership. It does not verify anyone’s identity, character or trustworthiness.

(k) Followers and following after a membership ends. If you have more followers or follow more accounts than the free plan allows, you keep them. Nobody is removed. You cannot go above the free limit (new follows, or accepting new followers) until you renew or your count falls below the limit.

(l) Changes to memberships. We may change membership features over time. If a change materially reduces what you paid for, we will tell you at least 30 days in advance, and you may cancel before it takes effect.

2.4 Acceptable Use and Child Safety Standards

Monnett is a platform for people to connect and share content freely. While we moderate illegal and harmful behaviour, we cannot guarantee the accuracy, honesty or intent of every person using the platform.

You are responsible for exercising caution when engaging with others, including when viewing posts, offers or messages.

You agree not to:

  • Post illegal, harmful, hateful, defamatory, threatening, or infringing content, including content that promotes violence, discrimination, or harassment and/or Child Sexual Abuse and Exploitation (CSAE) or Child Sexual Abuse Material (CSAM).
  • Harass, bully, intimidate, impersonate, stalk, or threaten other people or accounts on the platform.
  • Use the platform to engage in abusive, defamatory, or exploitative behavior, including doxing (sharing private information without consent) or request, collect, or attempt to obtain personal contact information (such as phone numbers, email addresses, home addresses or other private details).
  • Exploit, scrape, or misuse our services, content, or data without explicit permission.
  • Attempt to circumvent our security measures or interfere with the functioning of the platform.
  • Engage in any illegal, fraudulent and/or any other activity that disrupts or negatively impacts other people’s experience or the integrity of the platform.

Monnet Social S.A. is not responsible for any loss, damage or harm resulting, directly or indirectly, from illegal, fraudulent, misleading or deceptive behaviour by other people while using the Monnett platform and/or as a consequence thereof.

If you believe you have encountered any of the above prohibited contents and/or conducts and/or a scam or suspicious activity, please report it immediately either via the in-app mechanism for user feedback on such specific content and/or through email at support@monnet.social so that our team can investigate.

Child Safety Point of Contact: Monnet Social S.A. maintains a zero-tolerance policy for Child Sexual Abuse and Exploitation (CSAE) and Child Sexual Abuse Material (CSAM). You can contact our designated Child Safety Point of Contact directly via email at support@monnet.social to report any CSAE or CSAM content or child safety concerns. All reports are prioritized for immediate review, content removal, and escalation to relevant law enforcement agencies and statutory authorities.

2.5 People-Generated Content (so-called ‘UGC’)

You retain ownership of your uploaded content but grant us a worldwide, royalty-free, non-exclusive license to use, display, and distribute it across our platforms and websites. We may sublicense these rights only to service providers who help us operate Monnett on our behalf. Commercial use by third parties requires your consent.

You must have rights and permissions for content involving others.

2.6 Content Removal and Suspension

We will take appropriate actions, including removing content and/or suspending or removing accounts that:

  • Violate our Terms of Use or laws in jurisdictions we operate in.
  • Are flagged by our moderation tools, including any Child Sexual Abuse Material (CSAM) or Child Sexual Abuse and Exploitation (CSAE)

You will be notified of removals or suspensions with reasons and have the right to appeal decisions via the Appeal Process as indicated below.

2.7 Intellectual Property

All platform content and branding are owned by Monnet Social S.A. and protected by law.

2.8 Termination

You may delete your account anytime. Deleting your account or the app does not cancel a paid membership bought through an app store; you must cancel it in your Apple ID or Google Play subscription settings.

We reserve the right to suspend or terminate accounts violating these Terms. If we suspend or terminate an account because it violated these Terms, refunds are governed by applicable law and the relevant app store rules. If we stop offering a paid membership for reasons other than a violation, we will provide any refund or other remedy required by applicable law, in coordination with the relevant app store.

2.9 Disclaimers

The platform is provided “as is.” We do not guarantee uninterrupted service or permanent content availability. Scheduled maintenance or outages may occur with prior notice where possible.

If you are a consumer, nothing in this section limits your statutory rights, including the legal guarantee that a paid membership conforms to what was agreed and the remedies the law gives you if it does not.

2.10 Liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from your use of, or inability to use, the service.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited under applicable law. If you are a consumer, we remain responsible for foreseeable loss caused by our breach of these Terms or our failure to provide the service with reasonable care and skill.

2.11 Governing Law and Disputes

These Terms are governed by Luxembourg law. If you are a consumer, you also keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of your country of residence or in Luxembourg. Otherwise, disputes fall under Luxembourg courts.

If you are a consumer and we cannot resolve a complaint about a paid membership with you directly, you may refer it to the Service national du Médiateur de la consommation in Luxembourg (www.mediateurconsommation.lu) or to a consumer dispute resolution body in your country.

2.12 EU Best Practice Commitments

We support compliance with applicable European legal requirements by:

  • Maintaining clear moderation policies
  • Transparency in advertising: ads appear only on the free plan, are contextual (based on the content they appear next to, never on profiling you) and are sold directly by Monnett
  • Providing accessible reporting and appeals

2.13 Appeal Process

If your content is removed, your account is suspended, or other actions are taken against you due to a perceived violation of our Terms of Use or applicable laws, you will receive a written explanation via email or in-app notification specifying:

  • The reason for the action
  • The rule, term or legal basis involved
  • The effective date of the measure

You have the right to appeal this decision within 30 days of receiving the notice. Appeals can be submitted by:

  • Contacting our support team at support@monnet.social with the subject line: “Appeal Request – [Username]”
  • In the future, an in-app appeal process.

We will review each appeal within a reasonable time (typically 14 working days) and ensure that a reviewer assesses your case.

You will be notified of the outcome with a clear explanation.

If you disagree with our final decision, EU/EEA-based people using our services may also pursue out-of-court dispute resolution with the relevant authority or platform regulator under the Digital Services Act.

3. Changes and Notifications

We maintain a regulatory roadmap and commit to updating these Terms of Use in line with the applicable laws and regulations. Major changes will be communicated via changelogs and user notifications. If a change affects paid members negatively, we will give at least 30 days’ notice before it takes effect, and you may cancel your membership before then. We may consult people using our services before implementing significant updates.

4. Contact Us

For questions or requests:

Monnet Social S.A.

9, Rue du Laboratoire, L-1911 Luxembourg, Grand Duchy of Luxembourg

Email: welcome@monnet.social

Child Safety Point of Contact Email: support@monnet.social

Privacy Point of Contact Email: privacy@monnet.social

By using Monnett, you agree to these Terms of Use.